Effective Date: September 23, 2026
Thank you for supporting Sacred Seasons Maternal Support & Doula Care. We want you to be happy with your purchase, and we’re committed to helping resolve problems when something doesn’t arrive as expected.
Because Sacred Seasons offers both digital products and made-to-order physical merchandise, our refund and return policies differ depending on the type of product purchased.
1. Digital Products
Our digital products are delivered electronically and may include downloadable Scripture cards, wallpapers, devotionals, and other digital resources.
Because digital products are delivered electronically, all digital-product sales are generally final once the product has been delivered or download access has been provided.
If you experience a problem with a digital purchase—for example:
- The download link does not work
- The file is corrupted
- You received the wrong digital product
- You are unable to access a purchased file because of a technical problem
please contact us at info@ssdoula.com and we’ll work with you to resolve the issue.
If a technical problem cannot be reasonably resolved, Sacred Seasons may provide a replacement file or, when appropriate, a refund.
2. Physical Products
Many of our physical products are made to order and produced specifically after an order is placed.
Because these products are made specifically for each order, we generally do not accept returns or exchanges for:
- Choosing the wrong size
- Choosing the wrong color
- Changing your mind
- Selecting the wrong product
- No longer wanting the item
Please carefully review the product description, available options, and size information before placing your order.
Product sizing
We provide size information where applicable to help customers select the appropriate size.
Small variations in measurements or print placement can occur during the manufacturing process and do not necessarily indicate a defect.
3. Damaged, Defective, or Incorrect Physical Products
If your physical product arrives:
- Damaged
- Defective
- Misprinted
- Significantly different from the product ordered
- With a manufacturing or fulfillment error
please contact us at info@ssdoula.com within 30 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the product and the issue
Additional photographs may be requested when necessary to document the problem.
For products fulfilled through Printify, we will work through the applicable fulfillment process to seek an appropriate resolution. Depending on the circumstances, the resolution may include a replacement/reprint or refund. Printify requires qualifying product issues to be reported within 30 days of delivery, and supporting photos or videos may be required.
Please do not return a damaged or defective product unless we specifically instruct you to do so. Printify’s current policy generally does not require customers to return qualifying defective products.
4. Orders With the Wrong Shipping Address
Please carefully check your shipping information before completing your purchase.
If an order cannot be delivered because an incorrect or incomplete shipping address was provided by the customer, the order may be returned to the fulfillment provider.
In these circumstances, a replacement shipment may require an additional charge. Printify notes that orders returned because of an incorrect or incomplete customer address may not qualify for a free reprint or full refund.
If you realize that you entered an incorrect shipping address, contact us as soon as possible at info@ssdoula.com. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered production or shipping.
5. Lost or Delayed Packages
Once a physical order has shipped, delivery is handled by the applicable carrier.
If your order appears to be lost, delayed, or has another delivery-related problem, contact us at info@ssdoula.com and provide your order number and tracking information.
We will review the situation and work with the applicable fulfillment provider or carrier when appropriate.
Some shipping issues have specific reporting timeframes under the fulfillment provider’s policies, so please contact us as soon as you become aware of a problem.
6. Cancellations
Because many of our physical products are made to order, orders may begin processing shortly after purchase.
If you need to cancel an order, contact us at info@ssdoula.com as soon as possible.
We will make a reasonable effort to accommodate cancellation requests received before an order enters production. Once an order has entered production or shipping, cancellation may no longer be possible.
Digital products may not be cancellable once download access has been provided.
7. Refunds
When a refund is approved, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Sacred Seasons does not control the processing time of your bank or card issuer.
8. Exchanges
We generally do not offer exchanges for physical products because our merchandise is made to order.
If you receive a defective, damaged, or incorrect product, please contact us instead. We will determine the appropriate resolution based on the circumstances.
9. Sale Items and Promotional Purchases
Unless otherwise stated in the applicable promotion, sale and promotional purchases are subject to the same refund and issue-resolution provisions described in this policy.
Any special terms associated with a particular promotion will be disclosed at the time of purchase.
10. Consumer Rights
Nothing in this policy is intended to limit any rights or remedies that you may have under applicable consumer-protection laws.
Where applicable law provides rights that differ from this policy, those legal rights will apply.
11. How to Contact Us
If you have a question about a purchase, need help with a digital download, or need to report a problem with a physical product, please contact us:
Sacred Seasons Maternal Support & Doula Care
Email: info@ssdoula.com
Website: https://www.ssdoula.com
Please include your order number whenever possible so we can assist you more quickly.